Ask Claude what your users are saying
Connect Heardex to Claude and ask about your feedback in plain words, or send an issue to Claude Code to find the cause.
The Heardex team · · 4 min read
Dashboards are good for a weekly look. For a quick question (“what are people angry about since Tuesday's release?”) it's faster to ask. The Heardex connector lets Claude read your feedback and answer from your real data.
What Claude can see
Claude reads through the Model Context Protocol (MCP), with access you approve for one workspace. It can read your products and competitors, issues in priority order, the posts behind each issue, how each priority was decided, and recent spikes with their explanations. It's read-only: Claude can't change anything in Heardex.
Connect it
- In Heardex, open Settings → Claude and click Connect.
- Approve access for your workspace.
- Open Claude and ask.
In Claude Code, add it with one command and sign in with /mcp. The docs have the exact URL and steps for Team and Enterprise plans.
Questions that work well
- “What are the top complaints this week, and where do they come from?”
- “Summarize the bug reports about export.”
- “Which feature requests are growing?”
- “Why did mentions spike yesterday?”
- “What do people say about us compared with our competitors?”
Claude answers with links to the posts, so you can check anything that surprises you.
From an issue to the fix
On any issue in Heardex, “Investigate with Claude” opens Claude with that issue ready. In Claude Code, working in your repository, Claude reads every report, looks for the cause and suggests a fix. It asks before changing anything, and nothing is written back to Heardex.
Included on every plan
The connector is on every Heardex plan, Free included. Claude usage counts toward your own Claude plan. See Heardex for Claude.