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Hearing what users say.

Guides and notes on hearing what people say about your software, and doing something about it.

  1. Guides · Nov 4, 2026 · 6 min readTurn Reddit and Hacker News complaints into a ranked bug listUsers report bugs in public long before they email support. Here's how to find those posts, group them and decide what to fix first.
  2. Product · Nov 4, 2026 · 4 min readAsk Claude what your users are sayingConnect Heardex to Claude and ask about your feedback in plain words, or send an issue to Claude Code to find the cause.
  3. Insights · Nov 4, 2026 · 5 min readWhere software users report problems (and why support never hears about most of them)Most people who hit a bug don't contact you. Here's where they go instead, and how to listen there.