Mentions and your allowance

Each plan includes a number of mentions a month. Only new, relevant mentions count.

The Mentions page

Every mention lands on the Mentions page. Matches Heardex isn't sure about wait for review there: mark each one Relevant or Not relevant.

Walkthrough

1. Review matches. Go through the posts waiting for a decision.
2. Platforms. Pick one to see only its mentions.
3. Quick views. All, needs review, negative and positive.
4. Filters. Platform, type, sentiment and relevance; duplicates and reposts are hidden unless you ask.
5. Search. Find mentions by their text.

What counts

• Counted: each new, unique mention that matches your keywords and passes the relevance check, or that your team marks relevant.
• Not counted: duplicates, reposts of a post already stored, posts seen again, items waiting for review, ones you exclude, empty searches and failed requests.
• Marking a counted mention “Not relevant” gives it back to this month's allowance.

When the month's mentions run out

• New mentions are held: not shown, not counted and not thrown away. Up to 1,000 are held per month, kept for 30 days after the month ends.
• Paid platforms pause until the allowance renews. Your existing mentions stay available.
• Nothing extra is charged, and your plan is never upgraded on its own.
• After an upgrade, an admin can bring held mentions in, oldest first, up to the new allowance.

You're warned at 80% and 90% of the allowance. On yearly billing the allowance still renews every month.